The Incident and Business Continuity Professional, working under limited supervision, is responsible for the company's Incident management practice, business continuity and disaster recovery support. The role leads the Incident management practice at a strategic and tactical level, ensuring that the vision, goals and objectives are clearly established and executed accordingly. The role also collaborates in projects focused on IT service management, business continuity, disaster recovery and business impact analysis. The role works on the IT Service Management team and supports the Business Continuity and Disaster Recovery Function which ensures that operations are maintained or restored in the event of adverse events such as natural disasters, technical failures or human error.